Contact Centre Team Supervisor

Recruited by Lime Street Recruitment on behalf of Carib Contact Centre Ltd.

Verified employerFull-timeOn-siteShiftsCloses 13 Nov

Portmore, St. CatherinePosted 20 Oct 2026Last confirmed active 26 Oct 2026

About the role

Supervise a team of 12 agents on an inbound customer-support account. Recruited by Lime Street Recruitment on behalf of Carib Contact Centre Ltd.

Coach agents using call reviews and a clear scorecard
Manage the daily schedule and handle escalated calls
Report quality and attendance to the operations manager

Requirements

Must haveAll are needed to apply

2+ years in a contact centreAt least 6 months leading a team

Nice to haveNot required

Workforce-management tools

Skills: contact centre, coaching

CSEC subjects & grades

Subject	Need	Grade
English A	Required	Grade II or better
Mathematics	Preferred	Grade III or better

Grades follow the CSEC scale (Grade I best). How CSEC grades work. Equivalent City & Guilds or HEART/NSTA NVQ-J qualifications may be accepted where the employer notes it.

Pay, hours & location

Pay: J$150,000–175,000 / month
Pattern: Full-time · Shifts · On-site
Benefits: Health plan after probation, Transport after 8pm
Where: Portmore, St. Catherine
Openings: 2

Carib Contact Centre, PortmoreGet directions (opens in a new tab)

Source & freshness

Posted by: Carib Contact Centre Ltd, directly · verified employer
First published: 20 Oct 2026
Last confirmed active: 26 Oct 2026 · by the employer
Apply method: On Rolegrove — no redirect

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